At CS Cabides, all products are rigorously checked and sent to customers in perfect condition with their packaging. Therefore, we ask that any alterations found upon receipt be rejected and reported to our Customer Service Center.
Upon delivery, it is essential that the goods are examined and checked. If there is any evidence of damage, refuse to accept it, write on the note “GOODS REFUSED FOR DAMAGE”, and do not accept it under any circumstances. Contact Customer Service immediately.
In exceptional cases where the refusal does not occur immediately, it is at the sole discretion of CS Cabides whether or not to authorize the exchange or possible repair of the product.
The customer must contact Customer Service (within a maximum of 7 calendar days from receipt of the goods) informing them of what has happened. The customer service department will send detailed photos of the product, its packaging and labels and will send them to the department responsible to check whether the product can be exchanged, provided that it is in its original packaging with all the accessories and there is no evidence of incorrect handling or misuse.
In the event of an exchange, CS Cabides will instruct the customer by e-mail about the collection time (THERE IS A VARIATION FOR EACH REGION). We will have up to 7 working days to send the new product with the same delivery time as stated on our website.
In the event of cancellation, the same collection period will apply and a refund will be requested upon confirmation.If paid by deposit or bank slip, we will refund the amount within a maximum of 10 working days (the customer must send us proof of bank domicile). In the case of payment by credit card, the same period of 10 working days applies, but the regularization of the invoice is the sole responsibility of the card operator.
PRODUCT SENT IN DISAGREEMENT WITH THE ORDER
If the customer receives a product other than the one purchased, refuse it on delivery and make a note on the invoice “GOODS REFUSED FOR BEING IN DISCORD WITH ORDER” and contact Customer Service to report the incident.If the customer has received the goods and then realizes the error, they must contact Customer Service within 72 hours and report the incident.It is important to note that the product must have its original packaging and accessories.SAC will request photos of the labels, the product and the packaging to record what happened and send them to the department responsible to check and validate the exchange.The collection and delivery times will be the same as those mentioned in the previous item.
Reverse logistics: the deadline is 3 working days for sending the code to send the product for exchange.
WARRANTY
The warranty on our products is 30 days, as established by the Consumer Protection Code (CDC).The period starts to run from receipt of the product.
